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Legal Notice 

© 2003-2024 National Restaurant Association Solutions, LLC. All rights reserved. 

By accessing or using this training course (“Course”) owned by National Restaurant Association Solutions, LLC (“Solutions”), you assent to the following terms and conditions of use. You may not view, access, or use the Course if you do not agree to and abide by these terms and conditions. 

THE INFORMATION PRESENTED IN THE COURSE IS FOR GENERAL EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED TO PROVIDE LEGAL, BUSINESS, OR RISK MANAGEMENT ADVICE TO ANY PARTY, AND IN NO WAY REPRESENTS ADVICE WITH RESPECT TO SPECIFIC PRACTICES OF ANY PARTY. THIS COURSE IS NOT MEANT TO PROVIDE IMMEDIATE ADVICE IN A CURRENTLY ONGOING EMERGENCY OR OTHER SITUATION FOR WHICH APPROPRIATE AUTHORITIES SHOULD BE CONSULTED. Parties who develop policies and procedures based upon the materials in the Course are urged to obtain the advice and guidance of legal counsel with respect to their practices and local laws. Although Solutions endeavors to include accurate and current information compiled from sources believed to be reliable, Solutions, the American Hotel & Lodging Association (“AHLA”), and each of their affiliates, employees, directors, authors, contributors, distributors, and agents (collectively, the “Solutions Entities”) make no representations or warranties as to the accuracy, currency, or completeness of the information in or available through the Course. THE INFORMATION IN OR AVAILABLE THROUGH THE COURSE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.  

In consideration of your use of the Course, you hereby agree to waive to the fullest extent permitted by law any and all claims that you may have now or in the future against the Solutions Entities. In no event shall the Solutions Entities be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including but not limited to procurement or substitute goods or services, loss of use, loss of profits, or business interruption) however caused and under any theory of liability, whether in contract, strict liability or tort (including negligence or otherwise) arising in any way out of the use of the Course or the information contained therein, even if advised of the possibility of such damages. This disclaimer of liability applies to any damage, injury, or loss resulting from any inaccuracies or omissions or any actions taken or not taken based on the content of the Course.  

The Course contains proprietary information, including but not limited to text, photos, graphics, names, trademarks, and service marks. Except where noted, Solutions owns all rights, including copyright, title, and interest in and to the content of the Course, which may not be copied, scanned, reproduced, stored in a retrieval system, transmitted, published (in any form or by any means), or otherwise used for any reason other than personal use without the prior written permission, except as permitted under Sections 107 and 108 of the 1976 United States Copyright Act.  

Requests to use or reproduce material from the Course should be directed to: 

Copyright Permissions 
National Restaurant Association Solutions, LLC 
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Chicago, IL 60606-6383 

The AHLA, American Hotel & Lodging Educational Institute and AHLA Safe Stay® names and logos are registered trademarks of the American Hotel & Lodging Association and are licensed to Solutions. The National Restaurant Association name and logos are registered trademarks of the National Restaurant Association and are licensed to Solutions. The Skills, Tasks, and Results Training® (START), Guest Service Gold®, and Servicio Dorado al Huesped® names and logos are registered trademarks of Solutions. These marks may not be used without the explicit written permission of the owner of each mark. 

In consideration of your use of the Course, you hereby agree to these terms and conditions and our Privacy Policy found at, Terms of Use found at, and Terms of Sale found at, which are incorporated herein by reference, and agree that these terms and conditions will be governed by and construed in accordance with the laws of the State of Illinois, United States of America, without regard to any conflicts of law provisions, and that any cause of action you may have with respect to the Course must be brought in the State of Illinois. At our sole discretion, we may require you to submit any disputes arising from these terms and conditions to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying State of Illinois law. Any cause of action brought by you against the Solutions Entities must be instituted within one year after the cause of action arises or be deemed forever waived and barred. 

You will indemnify and defend the Solutions Entities against any damages, losses, costs, and expenses (including reasonable attorneys’ fees, court costs, settlement costs and awarded amounts) incurred in connection with any claim to the extent that such claim arises from any unauthorized or wrongful use of or access to the Course by you or on your behalf.