Contact Customer Care

Help is right at your fingertips.

Need help with our website, or with accessing and assigning training and exams? Access online guides and answers to frequently asked questions.

ACCESS KNOWLEDGE CENTER

Still can’t find what you’re looking for? Reach out!

Address:
233 S. Wacker Drive, Suite 3600
Chicago, IL 60606-6383
Phone: +1 321-758-2944, +1 800-737-8372
Text/SMS: +1 800-765-2122
Fax: +1 866-665-9570

Address:
6751 Forum Drive, Suite 220
Orlando, FL 32821
Phone: +1 407-999-8100+1 800-349-0299
Text/SMS: +1 877-565-5502
Fax: +1 407-999-8610
WhatsApp Messenger:
+1 312-585-8255

Address:
233 S. Wacker Drive, Suite 3600
Chicago, IL 60606-6383
Phone: +1 321-758-2948, +1 888-524-0059
Text/SMS: +1 888-524-0059


Business Hours

Our offices are open from 8 AM - 8 PM EST, Monday through Friday.


Holiday Schedule

Please note that Customer Care will be closed or operating under adjusted holiday hours on the following federal holidays:

HolidayDateAdjusted Holiday Hours
New Year's DayThursday, January 1, 2026
Closed
Martin Luther King, Jr. DayMonday, January 19, 2026
8:00 AM - 5:00 PM ET
Presidents' DayMonday, February 16, 2026
8:00 AM - 5:00 PM ET
Memorial DayMonday, May 25, 2026
Closed
JuneteenthFriday, June 19, 2026
8:00 AM - 5:00 PM ET
Independence DayFriday, July 3, 2026
Closed
Labor DayMonday, September 7, 2026
Closed
Federal HolidayMonday, October 12, 2026
8:00 AM - 5:00 PM ET
Veterans DayWednesday, November 11, 2026
8:00 AM - 5:00 PM ET
Thanksgiving DayThursday, November 26, 2026
Closed
Day after ThanksgivingFriday, November 27, 2026
8:00 AM - 5:00 PM ET
Christmas EveThursday, December 24, 2026
8:00 AM - 5:00 PM ET
Christmas DayFriday, December 25, 2026
Closed

Contact Form

All fields with asterisk * indicate required fields.